Support

How do I play?

• Every day, a new puzzle gives you 7 letters. It’s the same for everyone.
• Make words of 4 letters or more. Every word must include the centre letter, and letters can be reused.
• Accents don’t matter: “e”, “é” and “è” count as the same letter.
• A word that uses all 7 letters is a Florabixx (a pangram): its points are doubled.
• Points per word: 4 letters = 1 pt, 5 = 3, 6 = 6, 7 = 10, 8 = 15, 9 = 21… it grows fast!
• You can play in French, English or Quebec French. Each language has its own puzzles, scores and leaderboards.

What are the game modes?

There are 3 modes, each with its own puzzle. Tap the dots to switch modes: each one keeps its own words and score.

• Zen: no penalty, no time limit. Fill the sunflower to earn hints at 50, 150 and 400 points (3 max per puzzle). You can also watch an ad for 1 extra hint, up to 2 per puzzle. With the “Remove Ads” purchase, you get 2 free hints a day per puzzle instead, with no ad.
• Hardcore: an unknown word counts as a strike. After 3 strikes, the puzzle is locked until the next day. A word you already found doesn’t count as a strike.
• Blitz: 3 minutes to find as many words as possible, one Blitz per day. Unknown words cost nothing, and the timer pauses when a menu is open or you switch apps.

How does my account work?

• No sign-up: your account is created automatically with Game Center (when available) or on your device. You only pick a username: no password, no email.
• With Game Center, your account follows you from one iPhone to the next.
• On your device, your account is tied to a secret code kept in the iOS Keychain. It only moves to a new iPhone if you use iCloud Keychain.

I changed phones / I can’t find my account

• Game Center account: on your new iPhone, sign in to the same Game Center account (in iOS Settings), then open Florabixx. Your account comes back automatically.
• Device account: it comes back through iCloud Keychain, if you use it with the same Apple ID on both devices.
• After signing out, the app offers Continue as …: tap it to get back into your account.

None of this works? Email us at [email protected] with your username and anything that helps us confirm the account is yours (roughly when you created it, friends, recent scores).

Deleting my account

Go to Profile → Delete my account, then confirm. Deletion is immediate and permanent: your account, scores, friends, medals and the rest of your data are erased. Details are in the Privacy Policy.

Just want a fresh start? Delete my game data, in your profile, erases your scores, achievements and medals (for one language or all) and keeps your account.

Can’t access the app anymore? Email us at [email protected] with your username.

Reporting or blocking a player

• Long-press a player’s name on the leaderboard, in your friends list or on the podium, then choose Report or Block. For a reaction you received, tap the “…” button on the bubble.
• When reporting, pick a reason (inappropriate username, harassment, cheating or other) and add a note if you like. You can also report and block at the same time.
• A blocked player disappears from your leaderboards and lists, and the two of you can no longer send each other reactions or friend requests. They are not notified.
• To unblock someone, go to Profile → Blocked players.

We review every report, aiming to handle it within 24 hours. If someone is in danger, call 911.

Reporting an ad and ad choices

• Inappropriate ad? Go to Settings → Report an ad, then pick the ad and the reason. We review every report.
• You can also report it straight to Google with the AdChoices icon shown in a corner of the ad.
• To change your consent to personalized ads: Settings → Ad choices. For tracking, go to iOS Settings, under Privacy & Security → Tracking.
• The one-time “Remove Ads” purchase removes all ads, rewarded ads included, and gives you 2 free hints a day per puzzle. You’ll find it in the main menu (just above Share Florabixx), in Settings and in the hint window.

Details are in the Privacy Policy.

Restoring my purchases

• Go to Settings → Restore purchases, using the same Apple ID you used to buy “Remove Ads”.
• Refunds are handled by Apple: reportaproblem.apple.com.
• Still not working? Write to us with the purchase date and the order ID shown on Apple’s receipt.

Notifications

• Choose the ones you want in Profile → Push notifications: when a friend beats you on a puzzle, the 7:30 PM reminder to keep your streak, or the Sunday podium.
• Not getting any? Check iOS Settings (Notifications → Florabixx) and your Focus modes.

Definitions and missing words

• Tap a word you found to see its definition. Definitions come from Wiktionary, under the CC BY-SA 4.0 licence.
• Quebec definitions marked “unofficial” are still to be validated and may contain errors.
• Missing a Quebec word? Suggest it with Suggest a Quebec word in the menu.

Contact us

Email [email protected]. To help us help you faster, include:

• your username;
• the language (French, English or Quebec French) and the game mode;
• your iPhone model, iOS version and Florabixx version (shown in the menu);
• what happened and roughly when;
• a screenshot, if you can.

We usually reply within a few days; for requests about your personal information, within 30 days.